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Terms of Service

Effective Date: June 18, 2025

1. Acceptance of Terms

By engaging Oczytech ("Company," "we," "us," or "our") for web development services or business automation solutions, you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Oczytech.

If you do not agree to these Terms in their entirety, you are not authorized to use our services. We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients, and continued use of our services constitutes acceptance of modified Terms.

2. Services Offered

2.1 Web Development Services

We provide comprehensive web development solutions including:

  • Custom website development and web applications
  • E-commerce platform development and integration
  • Content management system (CMS) implementation
  • Responsive and mobile-optimized web solutions
  • Website maintenance and performance optimization
  • Web hosting setup and configuration
  • Search engine optimization (SEO) implementation

2.2 Business Automation Services

Our automation solutions encompass:

  • Workflow automation and process optimization
  • Customer relationship management (CRM) integration
  • API development and third-party service integration
  • Database design and management systems
  • Automated reporting and analytics implementation
  • Payment processing and invoicing automation
  • Email marketing and communication automation

3. Engagement Process and Project Management

3.1 Project Consultation

All engagements begin with a comprehensive consultation to define project scope, requirements, timelines, and deliverables. A detailed project proposal will be provided outlining all specifications and terms.

3.2 Project Documentation

Upon agreement, we will provide a Statement of Work (SOW) detailing project specifications, milestones, deliverables, and acceptance criteria. Client approval of the SOW is required before project commencement.

3.3 Change Management

Any modifications to the agreed project scope must be documented through a formal change request process. Additional work will be subject to separate pricing and may affect project timelines.

4. Financial Terms

4.1 Project Investment

Project pricing is determined based on scope, complexity, and estimated development time. All pricing is detailed in the project proposal and must be agreed upon before work begins.

4.2 Payment Structure

  • Initial Payment: 50% of total project cost is required upon SOW execution
  • Final Payment: Remaining 50% is due upon project completion and delivery
  • Payment Terms: Net 15 days from invoice date
  • Accepted Methods: Bank transfer, credit card, or other mutually agreed methods

4.3 Late Payment Policy

Accounts with payments outstanding beyond 30 days may incur a monthly service charge of 1.5% of the overdue amount. We reserve the right to suspend services for accounts with overdue balances.

4.4 Additional Services

Work beyond the original project scope will be billed at our current hourly rates or through a separate project agreement. Pre-approval is required for all additional work.

5. Client Obligations and Responsibilities

5.1 Information and Materials

Client agrees to provide:

  • Accurate and complete project requirements
  • Necessary content, images, and materials in appropriate formats
  • Timely feedback and approvals as outlined in project timeline
  • Access to existing systems, accounts, or platforms as required

5.2 Communication and Availability

Client commits to:

  • Respond to requests for feedback within agreed timeframes
  • Participate in scheduled project meetings and reviews
  • Provide a primary point of contact for project communications
  • Maintain reasonable availability during project development phases

6. Intellectual Property and Ownership

6.1 Work Product Ownership

Upon full payment, Client receives ownership of all custom code, designs, and documentation created specifically for the project, excluding third-party components and our proprietary methodologies.

6.2 Third-Party Components

Projects may incorporate open-source libraries, frameworks, or licensed components. Client receives usage rights consistent with applicable licenses but not ownership of such components.

6.3 Company Rights

We retain the right to:

  • Use general knowledge, skills, and experience gained during the project
  • Reference the project in our portfolio and case studies (unless confidentiality is specifically required)
  • Utilize our proprietary development methodologies and frameworks

6.4 Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement and will not disclose such information to third parties without written consent.

7. Service Level and Quality Assurance

7.1 Professional Standards

We commit to delivering services that meet industry standards and best practices. All work is subject to internal quality assurance processes before delivery.

7.2 Warranty Period

We provide a 60-day warranty period following project delivery for bug fixes and corrections to deliverables that do not meet agreed specifications. This warranty excludes:

  • Issues resulting from Client modifications to delivered work
  • Problems caused by third-party service changes or failures
  • Requests for new features or functionality beyond original scope

7.3 Performance Standards

We strive to meet all agreed project timelines. However, delivery dates are estimates dependent on Client's timely provision of required materials and feedback.

8. Limitation of Liability and Disclaimers

8.1 Liability Limitation

Our total liability for any claim arising from or related to our services shall not exceed the total amount paid by Client for the specific project giving rise to the claim.

8.2 Consequential Damages

Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, business interruption, loss of data, or loss of business opportunities.

8.3 Third-Party Services

We are not responsible for the performance, availability, security, or policies of third-party services, platforms, or integrations used in Client's project.

8.4 Force Majeure

Neither party shall be liable for delays or non-performance due to circumstances beyond their reasonable control, including natural disasters, government regulations, labor disputes, or technical failures of essential third-party services.

9. Termination

9.1 Termination by Client

Client may terminate the engagement at any time with 15 days written notice. Client remains responsible for payment of all work completed and approved through the termination date. Initial payments are non-refundable.

9.2 Termination by Company

We may terminate the engagement immediately upon written notice if Client:

  • Materially breaches these Terms
  • Fails to make required payments within 30 days of due date
  • Requests work that violates applicable laws or our ethical standards

9.3 Effect of Termination

Upon termination and payment of all outstanding amounts, Client will receive all completed work products in their current state of development.

10. General Provisions

10.1 Communication Standards

All project-related communications, approvals, and change requests must be in writing (email is acceptable). We maintain normal business hours and typically respond to inquiries within 24 hours during business days.

10.2 Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good faith negotiation. If resolution cannot be achieved, disputes shall be subject to binding arbitration in accordance with applicable commercial arbitration rules.

10.3 Governing Law

These Terms are governed by and construed in accordance with applicable local laws, without regard to conflict of law principles.

10.4 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10.5 Entire Agreement

These Terms, together with any executed project proposals and statements of work, constitute the entire agreement between the parties and supersede all prior negotiations, representations, or agreements relating to the subject matter.

10.6 Assignment

Client may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with any merger, acquisition, or sale of assets.

11. Contact Information

For questions regarding these Terms of Service or to discuss your project requirements, please contact Oczytech through our official contact channels as provided on our website.

Contact us through our contact form.

Last Updated: June 18, 2025